Last updated: May 2026

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CHŪPETTO (“CHŪPETTO”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and related online services.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or use www.chupetto.com, including features such as AI Doctor, Find Vets, contact forms, account-related functions, newsletters, promotions or other services offered through our website.

By using our website or services, you agree to the practices described in this Privacy Policy.

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Account Deletion Notice

You can delete your CHŪPETTO account directly in the app by going to the User Profile Page and tapping “Delete Account” at the bottom of the page.

For more details, please see the Account Deletion section below.

 

1. Information We Collect

We may collect the following types of information from you:
 

1.1 Personal Information

When you contact us, register for our services, submit an enquiry, join a promotion, or use certain website features, we may collect information such as:

• Your name

• Email address

• Phone number

• Location or district

• Account login information, if applicable

• Information submitted through enquiry forms or contact forms
   

1.2 Pet Information

As CHŪPETTO provides pet-related services, we may collect information about your pet, such as:

• Pet name

• Pet type, breed, age, gender or weight

• General pet care preferences

• Symptoms or general health-related descriptions that you choose to provide through our services

Please do not submit any information that is unnecessary or overly sensitive unless it is required for the relevant service.
 

1.3 Technical and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time and date of visit

• Referral source

• Cookies and similar tracking technologies

This information helps us improve website performance, security and user experience.

 

2. How We Use Your Information

We may use the information collected for the following purposes:

• To provide and operate our website and services

• To respond to your enquiries or service requests

• To support pet-related search, information and AI-assisted features

• To improve our website, content, services and user experience

• To manage user accounts, if applicable

• To send service updates, notices or administrative messages

• To send marketing or promotional communications, where permitted by law and with your consent where required

• To prevent fraud, misuse, unauthorised access or security incidents

• To comply with legal, regulatory or contractual obligations

 

3. Account Deletion

You may delete your CHŪPETTO account at any time through the CHŪPETTO mobile app.

To delete your account:

1. Open the CHŪPETTO app.

2. Go to the User Profile Page.

3. Scroll to the bottom of the page.

4. Tap the “Delete Account” button.

5. Follow the on-screen instructions to confirm the deletion.

Once your account deletion request is confirmed, we will take reasonable steps to delete or anonymise your personal information associated with your account, unless we are required or permitted by law to retain certain information for legal, security, fraud prevention, dispute resolution, accounting, or compliance purposes.

Please note that deleting your account may permanently remove your account information, pet profiles, saved preferences, and related service records. This action may not be reversible.

If you experience any difficulty deleting your account, please contact us at:

Email: meow@chupetto.com

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4. AI-Assisted Features

CHŪPETTO may provide AI-assisted tools or informational features related to pet care.

Any AI-generated content, suggestions or responses are provided for general reference only and should not be considered professional veterinary advice, diagnosis or treatment. You should always consult a qualified veterinarian for medical concerns relating to your pet.

Information you submit to AI-assisted features may be processed to generate responses, improve service quality, maintain safety, and support the functionality of the service.

 

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality

• Remember user preferences

• Analyse website traffic and performance

• Improve user experience

• Support marketing or advertising activities, where applicable

You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

 

6. Sharing of Information

We do not sell your personal information.

We may share your information with third parties only where necessary, including:

• Website hosting and IT service providers

• Cloud storage or data processing service providers

• Analytics and performance monitoring providers

• Customer support or communication service providers

• Professional advisers, where necessary

• Government authorities, regulators or law enforcement agencies where required by law

Where third-party service providers are engaged, we will take reasonable steps to ensure that they handle personal information securely and only for the purposes instructed by us.

 

7. Direct Marketing

We may use your contact information to send you updates, newsletters, offers, promotions or information about CHŪPETTO’s services, events or products, where permitted by applicable law.

You may opt out of direct marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly.

 

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, responding to enquiries, maintaining business records, complying with legal obligations, resolving disputes and enforcing agreements.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

 

9. Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

10. Access and Correction of Personal Data

Subject to applicable laws, you may request access to or correction of your personal information held by us.

If you wish to access, update or correct your personal information, please contact us using the contact details provided below.

We may need to verify your identity before processing your request.

 

11. Children’s Privacy

Our website and services are not intended for children under the age of 18 without the involvement or consent of a parent or guardian.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that a child has provided us with personal information without such consent, please contact us and we will take appropriate steps.

 

12. External Links

Our website may contain links to third-party websites, platforms or services, including veterinary clinics, social media platforms or partner websites.

We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of those third-party websites before providing any personal information.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

CHŪPETTO
Email: meow@chupetto.com
Website: www.chupetto.com​​​

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